In the discovery phase, I investigate user behavior, context and systemic barriers through interviews, observations, desk research and baseline measurements. I immerse myself in the user environment to uncover friction points, motivations and hidden constraints. For Digi4 (A UX project where I helped by digitizing the elderly in the south of Rotterdam), this meant engaging directly with seniors in Rotterdam South to understand digital exclusion firsthand. All the information is being gathered (I use Miro or Figma) and made visual.

My design phase is iterative and validation-driven. I prototype early, test frequently and refine based on user feedback and measurable signals. From wireframes to high-fidelity prototypes, I focus on clarity, accessibility and learnability. For Digi4, each concept was tested against usability and WCAG AA standards.